Covid-19 Information For Our Customers.

IMPORTANT NOTICE

As the concerns for the COVID-19 virus continue to grow, we have made the decision to suspend dealership operations for 14 days. We will be CLOSED Friday, March 20th at 5pm until Sunday, April 5th, 2020. We will assess the situation after the recommended 14-day period and hopefully re-open on Monday, Apri 6th at 8AM.

Service/ Parts Department - 8am-5pm Monday to Friday, Closed Saturdays

Our Service Department will be re-opening on Monday April 6th with a limited staff and new safety precautions set in place. We will be open by appointment only. Some of these safety precautions are listed below:

  • All vehicles will be sanitized by dealership personnel before and after each service visit.
  • We are eliminating all in person interaction between staff and customers.
  • We are working with a limited staff that has been educated and trained on the new safety measures we have put in place.
  • We are going paperless billing. Invoices will be emailed directly to you. Only accepting payment through credit card or email transfer.
  • Only dealership personnel will be allowed in the dealership at this time. Showroom/ waiting room will be closed to the public.
  • Please remove all loose items from your vehicle, including inside your door panels, cup holders, and off your seats so your vehicle can be properly sanitized.

We ask you to refer to the following two options for your service visit.

1) For Strathroy Residents. Please feel free to take advantage of our complimentary pickup / drop off service. Ask our service coordinator for more information when booking your appointment.

2) Drop your vehicle off and please leave your key in the drop box with a description of service to be completed. We only request the key for your vehicle. Please remove all other items from your key chain. Our shuttle service and loaners are currently unavailable. Please arrange to have someone pick you up. You will be contacted when your service is completed.

Please call us at 519-245-0844 or visit us at www.mcdonnellmotors.com to book your appointment.

Sales Department:

All the staff here at McDonnell Motors is wishing you the best of health and wellness during these difficult times. Please see our previous message regarding our Sales Department update.
Our Sales Department will remain closed at this time. Our Sales Team is still available to answer your inquiries through our website and via phone/ email. We will be available to assist our customers if you fall into one of the following categories:

  • Your vehicle has been written off by your insurance company and require a replacement vehicle.
  • Essential workers: If you don’t currently own a vehicle and require one, we will assist you with your vehicle needs.
  • Essential workers: If your vehicle has become unreliable, we will assist you with your vehicle upgrade.

Please call us at 519-245-0844 or visit us at www.mcdonnellmotors.com to book your appointment.
We appreciate your understanding and look forward to looking after your servicing needs.

Sincerely,

McDonnell Motors Ltd.